By booking an appointment with LashCoast, you acknowledge and agree to the following Terms and Conditions. These policies are designed to ensure a smooth experience for all clients while maintaining the highest standards of service, safety, and professionalism.

Booking, Deposits and Cancellation Policy

RESULTS AND AFTERCARE POLICY
At LashCoast, every lash and brow service is individually customised to suit your natural features, hair characteristics, skin condition, lifestyle, and desired outcome. While we use professional techniques, premium products, and industrya best practices to achieve the highest standard of results, the longevity and performance of any treatment cannot be guaranteed. The success of your service is a shared responsibility between LashCoast and the client. While we are responsible for providing safe application, appropriate product selection, and professional treatment, clients are responsible for following all recommended aftercare instructions and maintaining an appropriate homecare routine. The longevity of lash extensions, lash lifts, brow laminations, brow stains, tints, and other beauty services can be significantly affected by factors including natural hair growth cycles, skin type, oil production, medications, hormonal changes, environmental exposure, lifestyle habits, and the products used at home. For optimal results, clients are expected to follow all aftercare advice provided by LashCoast and use suitable homecare products recommended for their treatment. The use of inappropriate cleansers, skincare products, cosmetics, oils, makeup removers, styling products, or failure to properly cleanse and maintain the treatment area may negatively impact retention, colour longevity, lifting results, overall appearance, and treatment performance. As we cannot control the products used, environmental factors encountered, or maintenance performed after leaving the salon, LashCoast cannot guarantee the longevity, retention, appearance, or outcome of any service where recommended aftercare instructions have not been followed. 

SATISFACTION GUARENTEE
Client satisfaction is important to us and we take pride in providing high quality, customised lash and brow services. If you have concerns regarding your treatment, we encourage you to contact LashCoast within 72 hours of your appointment so that we can assess the matter and determine an appropriate solution. Our Satisfaction Guarantee applies only where all aftercare instructions have been followed, recommended homecare practices have been maintained, and no external factors have contributed to the concern. LashCoast reserves the right to assess each situation individually and may offer an adjustment appointment where deemed appropriate. Complimentary adjustments will not be provided where treatment results have been affected by failure to follow aftercare advice, use of unsuitable products, excessive exposure to moisture, heat, oils, friction, cosmetic products, or any other factors outside of our control. 

DEPOSITS AND CARD ON FILE
To reserve your appointment, LashCoast requires a valid credit or debit card to be securely stored through our online booking system. All card details are encrypted and managed by our booking provider and are never accessible to LashCoast staff. We do not typically require deposits for appointments. However, to protect appointment availability, clients who have previously missed an appointment or repeatedly cancelled at short notice may be required to pay a non refundable booking fee of 50% of the total service value before future bookings can be confirmed. Any booking fee paid will be credited towards the cost of the scheduled appointment but will be forfeited if the appointment is cancelled, rescheduled, or not attended. Providing a card on file allows us to protect appointment availability while maintaining flexibility for our clients. No charges will be applied at the time of booking unless otherwise stated. 

APPOINTMENT CHANGES
We understand that schedules can change and appreciate as much notice as possible should you need to reschedule your appointment. Appointment changes can be made online or by contacting LashCoast directly. To avoid cancellation fees, we kindly request a minimum of 24 hours notice for any appointment cancellation or rescheduling request. 

CANCELLATION POLICY
Appointments cancelled within 24 hours of the scheduled appointment time will incur a cancellation fee equal to 50% of the total value of the booked services. This fee will be charged to the card held securely on file. Appointment times are reserved exclusively for each client and late cancellations often prevent us from offering that time to another client. The cancellation fee helps cover the loss of appointment availability and business costs associated with reserved treatment time. 

NO SHOWS
A no show occurs when a client fails to attend their scheduled appointment without notice. No show appointments will incur a fee equal to 50% of the total value of the booked services, which will be charged to the card held on file. We have a 1 strike policy with any no-shows. Failing to notify cancellations will result in a block on the booking system.  

CONSULTATION AND SERVICE SUITABILITY
All new clients and clients booking a new service. for the first time will undergo a professional consultation prior to treatment. This consultation allows LashCoast to assess the condition of the natural lashes, brows, skin, treatment history, lifestyle factors, desired outcome, and overall suitability for the service. While we value each client's preferences and aesthetic goals, all treatment recommendations are made with the long term health, integrity, and safety of the natural lashes and brows in mind. Not every service, style, length, colour, or treatment outcome will be suitable for every client. Following an initial consultation, clients are responsible for informing LashCoast of any changes that may affect treatment suitability, safety, retention, or results. This includes, but is not limited to, changes in medications, hormones, pregnancy status, medical conditions, allergies, sensitivities, skincare products, cosmetic procedures, or any other relevant health or lifestyle factors. Failure to disclose relevant information may impact treatment outcomes and may result in services being modified, postponed, or discontinued. LashCoast cannot be held responsible for adverse reactions, reduced retention, compromised results, or treatment limitations arising from information that has not been disclosed. LashCoast reserves the right to refuse, modify, postpone, or discontinue any treatment where it is considered unsuitable, unsafe, or likely to compromise the health of the client's natural lashes, brows, skin, or overall wellbeing. This includes circumstances where the requested treatment is not considered achievable, appropriate, or in the client's best interests. By proceeding with a treatment, clients acknowledge that they have provided accurate and complete information to the best of their knowledge and understand that treatment recommendations are made in accordance with professional standards, client safety, and the long term health of their natural lashes and brows. 

FOREIGN INFILLS
LashCoast reserves the right to decline infill appointments performed by another artist if the existing work does not meet our safety, isolation, application, or lash health standards. In these circumstances, a removal and full set may be recommended and charged accordingly. To avoid disappointment upon arriving to your appointment, please send a picture to LashCoast before your appointment day. 

CHILDREN AND ADDITIONAL GUESTS
To preserve the comfort, privacy, and relaxation of all clients, and in consideration of the other professional businesses operating within our shared space, we kindly request that children and additional guests do not attend appointments unless approved by LashCoast prior to the appointment date. Thank you for helping us maintain the peaceful atmosphere that allows every client to fully enjoy their LashCoast experience. 

RIGHT TO REFUSE SERVICE
LashCoast reserves the right to refuse service to any individual displaying inappropriate, aggressive, threatening, disrespectful, intoxicated, or unsafe behaviour. We are committed to maintaining a safe and respectful environment for both clients and staff. 

PRICING AND SERVICE CHANGES
LashCoast reserves the right to amend service offerings, treatment protocols, pricing, and policies at any time without prior notice. Current pricing is displayed through our booking system and website. 

DEPOSITS AND CARD ON FILE
To reserve your appointment, LashCoast requires a valid credit or debit card to be securely stored through our online booking system. All card details are encrypted and managed by our booking provider and are never accessible to LashCoast staff. We do not typically require deposits for appointments. However, to protect appointment availability, clients who have previously missed an appointment or repeatedly cancelled at short notice may be required to pay a non refundable booking fee of 50% of the total service value before future bookings can be confirmed. Any booking fee paid will be credited towards the cost of the scheduled appointment but will be forfeited if the appointment is cancelled, rescheduled, or not attended. Providing a card on file allows us to protect appointment availability while maintaining flexibility for our clients. No charges will be applied at the time of booking unless otherwise stated. 

APPOINTMENT CHANGES
We understand that schedules can change and appreciate as much notice as possible should you need to reschedule your appointment. Appointment changes can be made online or by contacting LashCoast directly. To avoid cancellation fees, we kindly request a minimum of 24 hours notice for any appointment cancellation or rescheduling request. 

CANCELLATION POLICY
Appointments cancelled within 24 hours of the scheduled appointment time will incur a cancellation fee equal to 50% of the total value of the booked services. This fee will be charged to the card held securely on file. Appointment times are reserved exclusively for each client and late cancellations often prevent us from offering that time to another client. The cancellation fee helps cover the loss of appointment availability and business costs associated with reserved treatment time. 

NO SHOWS
A no show occurs when a client fails to attend their scheduled appointment without notice. No show appointments will incur a fee equal to 50% of the total value of the booked services, which will be charged to the card held on file. We have a 1 strike policy with any no-shows. Failing to notify cancellations will result in a block on the booking system.  

CONSULTATION AND SERVICE SUITABILITY
All new clients and clients booking a new service. for the first time will undergo a professional consultation prior to treatment. This consultation allows LashCoast to assess the condition of the natural lashes, brows, skin, treatment history, lifestyle factors, desired outcome, and overall suitability for the service. While we value each client's preferences and aesthetic goals, all treatment recommendations are made with the long term health, integrity, and safety of the natural lashes and brows in mind. Not every service, style, length, colour, or treatment outcome will be suitable for every client. Following an initial consultation, clients are responsible for informing LashCoast of any changes that may affect treatment suitability, safety, retention, or results. This includes, but is not limited to, changes in medications, hormones, pregnancy status, medical conditions, allergies, sensitivities, skincare products, cosmetic procedures, or any other relevant health or lifestyle factors. Failure to disclose relevant information may impact treatment outcomes and may result in services being modified, postponed, or discontinued. LashCoast cannot be held responsible for adverse reactions, reduced retention, compromised results, or treatment limitations arising from information that has not been disclosed. LashCoast reserves the right to refuse, modify, postpone, or discontinue any treatment where it is considered unsuitable, unsafe, or likely to compromise the health of the client's natural lashes, brows, skin, or overall wellbeing. This includes circumstances where the requested treatment is not considered achievable, appropriate, or in the client's best interests. By proceeding with a treatment, clients acknowledge that they have provided accurate and complete information to the best of their knowledge and understand that treatment recommendations are made in accordance with professional standards, client safety, and the long term health of their natural lashes and brows. 

FOREIGN INFILLS
LashCoast reserves the right to decline infill appointments performed by another artist if the existing work does not meet our safety, isolation, application, or lash health standards. In these circumstances, a removal and full set may be recommended and charged accordingly. To avoid disappointment upon arriving to your appointment, please send a picture to LashCoast before your appointment day. 

CHILDREN AND ADDITIONAL GUESTS
To preserve the comfort, privacy, and relaxation of all clients, and in consideration of the other professional businesses operating within our shared space, we kindly request that children and additional guests do not attend appointments unless approved by LashCoast prior to the appointment date. Thank you for helping us maintain the peaceful atmosphere that allows every client to fully enjoy their LashCoast experience. 

RIGHT TO REFUSE SERVICE
LashCoast reserves the right to refuse service to any individual displaying inappropriate, aggressive, threatening, disrespectful, intoxicated, or unsafe behaviour. We are committed to maintaining a safe and respectful environment for both clients and staff. 

PRICING AND SERVICE CHANGES
LashCoast reserves the right to amend service offerings, treatment protocols, pricing, and policies at any time without prior notice. Current pricing is displayed through our booking system and website. 

By booking an appointment with LashCoast, you acknowledge and agree to the following Terms and Conditions. These policies are designed to ensure a smooth experience for all clients while maintaining the highest standards of service, safety, and professionalism.